Zeithaml, Valarie A. and others <br/><br/>
Services marketing  Integrating customer focus across the firm 

 - 7th 
 - Chennai  McGraw Hill  2025 
 - xxxvi, 582 
<br/><br/><label>ISBN: </label>9789353160777 
<br/><br/><label>Dewey Class. No.: </label>658.8