000 00330nam a2200145Ia 4500
008 220712s9999 xx 000 0 und d
041 _aEnglish
082 _a658.5 BES
100 _aBESTERFIELD DALE H
245 0 _aTOTAL QUALITY MANAGEMENT
260 _bPEARSON EDUCATION
260 _c2009
300 _a652
942 _cREF
999 _c81592
_d81592