000			00344nam a2200145Ia 4500
008			220712s9999 xx 000 0 und d
041			_aEnglish
082			_a658.8 SOMAN
100			_aSOMAN DILIP
245		0	_aMANAGING CUSTOMER VALUE : ONE STAGE AT A TIME
260			_bWORLD SCIENTIFIC
260			_c2011
300			_a401
942			_cBK
999			_c82399 _d82399