000 00330nam a2200145Ia 4500
008 220712s9999 xx 000 0 und d
041 _aEnglish
082 _a658.8 BUT MAK
100 _aBUTTLE FRANCIS
245 0 _aCUSTOMER RELATIONSHIP MANAGEMENT
260 _bROUTLEDGE
260 _c2015
300 _a400
942 _cREF
999 _c82937
_d82937